Fq99 Privacy Policy — How Your Information Is Kept Secure

Welcome to fq99. We believe that protecting your personal information is essential to providing a safe and transparent gaming experience. This Privacy Policy explains what information is collected while you use the fq99 platform, how it is used, and the steps we take to keep your data secure.

Fq99 is an internationally licensed online gaming platform. This Privacy Policy applies to our website, mobile app, and all related services. By using fq99, you are considered to have agreed to this policy.

If you have any questions after reading this Privacy Policy, please reach out to our support team. We are always ready to answer.

When you create an account and use our services on fq99, we collect various types of information. The table below outlines what is collected and why:

In addition to the above, if you contact us via live chat or email, those conversations may also be recorded. This helps us improve the quality of our service.

Fq99 uses the information it collects solely for specific, legitimate purposes. The key purposes are outlined below:

• Account Management: Your information is used to create, manage, and secure your fq99 account.
• Payment Processing: Your information is used to securely process deposit and withdrawal transactions.
• Legal Obligations: Your data is used to comply with Anti-Money Laundering (AML) regulations and other applicable legal requirements.
• Customer Service: Your information is used to provide accurate responses to your complaints and queries.
• Promotions & Offers: Your information is used to show you relevant bonuses and promotions based on your preferences (with your consent only).
• Responsible Gaming: Your information is used to monitor your gaming patterns and identify any problematic behaviour.
• Fraud Prevention: Data is analyzed to identify and prevent suspicious activity.

Fq99 uses cookies on its website. Cookies are small text files stored in your browser that help improve your browsing experience. The types of cookies we use include:

• Essential Cookies: These cookies are essential for maintaining your login session and keeping the platform functioning. They cannot be disabled.
• Analytics Cookies: Used to analyse user behaviour and understand how well our website is performing.
• Preference Cookies: These cookies are used to remember your language and theme preferences.
• Security Cookies: Used to detect and prevent fraudulent activity.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent some features of fq99 from working properly.

Fq99 may share your information with third parties in certain specific circumstances. This is always done in a limited and controlled manner:

• Payment Processor: Necessary transaction details are shared with trusted payment gateway providers to process deposits and withdrawals.
• Identity Verification Services: Documents may be shared with licensed verification providers to complete the KYC process.
• Regulatory Authority: We may be required to disclose information to government or regulatory authorities due to legal obligations.
• Legal Process: Information may be shared when required by a court order or as part of an investigation.

Outside of the above cases, fq99 does not share your information with any third party. All our service partners operate under strict confidentiality agreements.

How long fq99 retains your data depends on the type of information and applicable legal requirements.

• All personal information is retained for as long as your account remains active.
• Even after an account is closed, certain information may be retained for up to 5 years to meet legal obligations.
• Transaction records are retained for a defined period in accordance with financial regulations.
• Customer service conversations are retained for a maximum of 2 years.

As an fq99 user, you have several important rights over your own information. We fully respect all of these rights:

• Right to Access: You can find out at any time what information fq99 holds about you.
• Right to Rectification: You can request corrections to any inaccurate information we hold about you.
• Right to Erasure: You may request deletion of your data under specific conditions.
• Right to Restrict Processing: You may request that we restrict the processing of your data under certain circumstances.
• Right to Object: You may object to receiving marketing communications at any time.
• Right to Data Portability: You can request your information in a structured, readable format.

To exercise any of these rights, please contact our support team. We typically respond to all requests within 30 business days.

Fq99 is strictly an adults-only gaming platform. We do not collect any information from anyone under the age of 18.

• An age verification process is in place at the time of registration.
• If any minor's information is collected by mistake, it will be deleted immediately.
• If you suspect your child is using fq99, please contact us immediately.

Fq99 may update this Privacy Policy when necessary. When changes are made, we take the following steps:

• You will be notified by email or on the platform before any significant changes take effect.
• The "Last Updated" date at the top of this page will be revised accordingly.
• Continued use of fq99 after any changes have been made will be considered your acceptance of the updated policy.
• If you object to the updated policy, you may request to close your account.

We recommend that you visit this page regularly to stay up to date with any changes.

If you have any questions, concerns, or data requests regarding this Privacy Policy, please get in touch. Our dedicated privacy team is ready to assist you.

• You can speak with us directly via live chat — available 24 hours a day, 7 days a week.
• You can send detailed queries to us by email: [email protected]
• For general inquiries, visit our FAQ Page View.

We typically respond to privacy-related requests within 30 business days. For urgent matters, reaching out via live chat will get you a faster response.